THIS ITEM WILL NOW NOT ARRIVE IN TIME FOR CHRISTMAS DAY. BY ORDERING YOU ARE ACKNOWLEDGING THAT YOU ARE OK TO RECEIVE IT AFTER.
Personalise your tree with a unique family christmas decoration featuring your family name and beautiful festive wreath illustration.
Laser cut and engraved, this christmas ornament has a real oak veneer finish that adds a rustic charm to your tree.
The ornament can be personalised to feature your families name and a year of your choice. See "HOW TO PURCHASE" below for personalization input.
The ribbon on the ornament can also be changed, a choice of twine, or 3 colours of ribbon, please see our images for reference.
☑ Wooden ornament - 9 x 10.5cm (w x h)
☑ Twine String or coloured ribbon
☑ Card backing for secure transport
☑ Weight - 50 grams
*Please note: This item is made from natural wood and as such there may be slight colour and grain variations between each ornament. Each one is unique.
===============HOW TO ORDER==================
► Step 1 - Choose your ribbon for the ornament. Natural twine, or coloured ribbon (see images).
► Step 2 - In the personalisation box below (or comments) please let us know the family name and year to be displayed.
► Step 3 - Click to Buy It Now or Add to Basket if making multiple purchases.
*Should you wish to customize the item in any other way please let us know. We can usually accommodate most custom requests.*
Dispatch of all orders is 2-5 working days.
We send via Royal mail 2nd Class (untracked), this is usually 2 working days but busy periods can see slight delays.
There is the option to upgrade postage, this is done at cost price to us, we make no profit from shipping.
All International mail is sent via Royal Mail International Standard, this is an untracked service. At checkout you have the option to upgrade to a tracked service at cost price.
E.U/Europe - We are seeing delays and suspensions to European countries due to the ongoing issues at the ports. Please message us before ordering and expect delays.
North America - 7 - 14 working days for delivery*
Rest of the world - 10 - 14 working days for delivery*
*All delivery timeframes are estimates and are subject to change and/or delays depending on numerous factors beyond our control.
See our shop policies for details around Royal Mail's services.
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Thank you so much for visiting Diddles and Puds!
Welcome to our fun and bright world and feel free to explore all our unique designs and
personalised gifts at: https://www.etsy.com/shop/DiddlesAndPuds
1-3 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Information We Collect
To fulfil your order, you must provide us with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information (handled and stored via Etsy), and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.
Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. We engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If we sell or merge my business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Transfers of Personal Information Outside the EU
We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Shopify is Privacy Shield certified.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Us
For purposes of EU data protection law, we, HW Print Ltd (trading as Diddles and Puds), are the data controller of your personal information. If you have any questions or concerns, you may contact us at email@example.com.
Please send a direct message with the details of your business/store. We are happy to accommodate retail in certain countries.
Diddles and Puds is a trading name of HW Print Ltd. Our company number is: 11838106
Yes. Our mugs are dishwasher safe for up to 800 washes.
Please note: It is recommended to use the ‘normal’ setting on the dish washer, and use the top rack.
If you have any special requests please contact us directly and we will be happy to help where possible. We can create a custom listing for you to purchase that caters to your needs.
For International order we are largely dictated to by the terms of Royal Mail (the postal service we use to send parcels), here is Royal Mail's policy for lost/delayed international mail:
Please note: It does state "Loss claims should not be submitted until after 20 working days after the due delivery date for items going to Europe and after 25 working days for Rest of the World."
Therefore, we/you would need to ensure 20/25 working days have at least passed since posting and non arrival, as this is the timeframe that the postal service considers an item to be "lost"