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Frequently Asked Questions
How long is processing?
We typically make and dispatch orders within 2-3 business days. For smaller items and letters this can be 1-2 business days.
What shipping do you offer?
We ship using various delivery companies and couriers from Royal Mail to UPS. Please see our shipping & returns for further information.
Can you do bespoke orders?
If you have any special requests please contact us directly and we will be happy to help where possible. We can create a custom order for you to purchase that caters to your needs.
My item hasn't arrived yet - International (non UK)
For International order we are largely dictated to by the terms of Royal Mail.
Please see our shipping policies for more information.
What is your company name and number?
Diddles and Puds is a trading name of HW Print Ltd. Our company number is: 11838106.
Santa letter
£11.99
"Beautifully made and a lovely 9th anniversary present, recipients were absolutely delighted with it . Received quickly and packed exceedingly well - thank you !"
Patricia - Customer
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Opening Hours
The best times to reach us
Mon - Fri: 9am - 5pm
Sat & Sun: Closed but will respond to messages
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